Our commitment

Elevate Technology Solutions delivers managed IT, print and cyber security services, so the security of our own systems and of the data our clients entrust to us is fundamental to what we do. We apply the same controls we recommend to our clients, and we keep them under continuous review as threats evolve.

How we protect data

Encryption of data in transit and at rest across our managed systems.
Multi-factor authentication enforced on administrative and email accounts.
Role-based access so staff can only reach the information they need.
Endpoint protection and monitoring across managed devices and infrastructure.
Patching and vulnerability management on a regular, documented cycle.
Tested backups with off-site and immutable copies for recovery.
Practical alignment with the ACSC Essential Eight as our working baseline.

This website

This website is served over HTTPS, with traffic encrypted between your browser and our hosting. Form submissions are transmitted securely, and we collect only the information needed to respond to your enquiry. For detail on how we handle that information, see our Privacy Policy.

Reporting a security issue

If you believe you have found a security vulnerability in this website or any Elevate service, we want to hear about it. Please email service@elevatetechnologysolutions.com.au with enough detail for us to reproduce and investigate the issue. We ask that you:

Give us a reasonable opportunity to investigate and address the issue before any public disclosure.
Avoid accessing, modifying or deleting data that is not your own.
Avoid any action that could degrade, disrupt or damage our services or other users.

We will acknowledge legitimate reports, keep you updated on our progress, and credit responsible disclosure where you would like us to.

Incident response

We maintain documented processes to detect, contain and recover from security incidents, and to meet our notification obligations under the Notifiable Data Breaches scheme where they apply. If an incident were to affect your data, we would contact you promptly with the relevant facts and the steps we are taking.

Contact

For any security question, contact us at service@elevatetechnologysolutions.com.au or call 1300 090 888.