Last updated · July 2026
Who we are
Elevate Technology Solutions Pty Ltd ("Elevate", "we", "us") provides managed IT, print, cloud, and cyber security services to businesses across Geelong and the surrounding region. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
We only collect information we genuinely need to serve you. That typically includes:
- Contact details — name, business name, email, phone, and address
- Information you provide through our forms, including service tickets and enquiries
- Technical and account information needed to deliver managed services
- Website usage data via analytics cookies (de-identified where possible)
How we use it
We use your information to respond to enquiries, deliver and support our services, manage our relationship with you, meet our legal obligations, and — only where you have opted in — send you occasional updates. We do not sell your personal information to anyone.
How we protect it
As an IT and security provider, protecting data is our profession. We apply encryption in transit and at rest, role-based access controls, multi-factor authentication, and the controls described in our ISO 27001-aligned security program. Access to your information is limited to team members who need it to do their job.
Cookies & analytics
Our website uses cookies to understand how visitors use the site so we can improve it. You can disable cookies in your browser at any time; some features may not work as well if you do.
Sharing your information
We may share information with trusted suppliers and partners (such as Microsoft, Kyocera, or our backup providers) strictly as needed to deliver your services, and always under appropriate confidentiality and data-handling obligations. We may also disclose information where required by law.
Your rights
You can ask to access or correct the personal information we hold about you, withdraw consent for marketing, or raise a privacy concern at any time. We will respond within a reasonable timeframe.
Contact us
For any privacy question or request, contact us at hello@elevatetechnologysolutions.com.au or call 1300 090 888. You can also reach us through our contact page.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.