Something broken?
Let's fix it.

Log a service ticket below for any printer, multifunction, or IT issue. We'll triage within the hour and have an engineer on the phone, online, or at your door — with 24-hour urgent turnaround available.

Production-down or after-hours emergency?
Skip the form. Call us directly and we'll triage immediately. Managed-service customers have access to our 24/7 emergency line.
1300 090 888
New service ticket

Tell us what's going on.

Call-out from $260 ex GST standard, $365 ex GST urgent. Managed print customers pay no standard call-out fee. See full fees at right.

Photos of error screens, blinking lights, or affected output help us diagnose faster.
By submitting, you agree to our service terms.
What happens next

Four steps to fixed.

1
Ticket logged. You get an email with a reference number within minutes.
2
Triage within the hour. An engineer reviews and either calls you, jumps on remotely, or dispatches a truck.
3
Fix or recommend. Most jobs close on first contact. If not, we'll tell you exactly what's needed and when.
4
Closed & documented. Every ticket gets a root cause note. Recurring issues escalate to a structural fix.
We service

Any brand, any device.

You don't have to be a customer of ours. We service:

  • Print: Kyocera, Canon, Sharp, Ricoh, HP, Brother, Xerox, Lexmark
  • IT: Windows, macOS, Linux desktops & servers
  • Networking: Fortinet, Cisco, Meraki, UniFi, SonicWall
  • Cloud: Microsoft 365, Azure, Google Workspace
Service fees

Clear, upfront pricing.

Bring it in · diagnostic & quote
Standard · 3 business days $60 ex GST
Urgent · 24-hour $110 ex GST

Credited to your repair if you proceed.

On-site call-out
Standard · 3–4 business days $260 ex GST
Urgent · 24-hour $365 ex GST

Plus repair time if parts are required.

Managed print customers: no standard call-out fee, plus 20% off the difference on urgent jobs.
Response hours
MON–FRI · 9:00am – 5:00pm
After hours · by SLA for managed customers
Frequently asked

Quick answers.

I'm not a customer. Will you still help?

Yes. We service every Kyocera in the region regardless of who sold it, and we'll respond to one-off IT issues at our standard hourly rate.

What does a printer quote / diagnostic cost?

Bring your equipment in and our standard diagnostic and quote fee is $60 ex GST, with a 3 business-day turnaround. If you proceed with the repair, that $60 is credited against the service job. Need it faster? A 24-hour urgent diagnostic and quote is $110 ex GST.

What's a typical on-site call-out fee?

Standard call-out is $260 ex GST with a 3–4 business-day turnaround, plus repair time if parts are required. Urgent call-out (24-hour turnaround) is $365 ex GST, plus repair time. Managed print customers pay no additional standard call-out fee, and receive a 20% reduction on the difference if they need the urgent option.

Do you fix remotely or on-site?

Both. We try remote first — about 60% of tickets close that way. If hands are needed, we dispatch from our Fyansford warehouse with parts on the truck.

What about loan equipment?

If your MFP is down for more than a day, we'll provide a loan device while we fix yours. Included for managed customers; available on request otherwise.