Your full IT department.
One monthly agreement.

Help-desk, hardware, monitoring, backup, Microsoft 365, and cyber security under one monthly agreement and one phone number. From day-to-day support to full zero-trust enterprise — pick the tier that fits.

Managed IT — four tiers

Silver, Gold, Diamond, Platinum.

Each tier builds on the one below. Most Geelong SMBs start at Silver or Gold. Diamond adds identity governance and secure remote work. Platinum is for businesses that need ISO 27001 or Essential Eight alignment.

Tier 1 · Silver
Silver

Business Essentials — reliability and core IT management for SOHO and micro-business, 1–10 users.

From$95/user/mo, ex GST
  • Managed print & print tracking with automated toner dispatch.
  • IT helpdesk Business-hours remote support for desktops and productivity software.
  • Microsoft 365 Setup and management.
  • Office Wi-Fi & internet management, plus computer and warranty tracking.
  • Automated health checks Antivirus status, disk space and patching.
  • Security baseline Microsoft Defender for Business, Defender for Office 365, MFA via Entra ID and Intune device compliance.
  • Backup Server and endpoint backup included.
Start with Silver →
Tier 2 · Gold
Gold

Business Plus — proactive IT management for small business, 5–25 users. Everything in Silver, plus:

From$130/user/mo, ex GST
  • Single sign-on (SSO) and self-service password reset.
  • Advanced print tracking and reporting.
  • VoIP / phone system management.
  • Silent auto-remediation Routine issues fixed without a ticket.
  • Network segmentation Guest vs private VLAN.
  • Device lifecycle planning and replacement scheduling.
  • Monthly reporting and performance dashboards.
Talk about Gold →
Most popular Tier 3 · Diamond
Diamond

Business Secure — active security posture for growing businesses or any client handling sensitive data, 10–50 users. Everything in Gold, plus:

From$160/user/mo, ex GST
  • Endpoint Detection & Response (EDR) Standard and managed across all endpoints.
  • Role-based file access Need-to-know permissions.
  • Conditional Access Geo and device-based login verification via Entra ID.
  • Mobile device remote wipe via Intune MDM.
  • Phishing simulation and monthly security awareness training.
  • 24/7 heartbeat monitoring of all network infrastructure.
  • DNS / web filtering and secure Work from Home access with built-in 2FA.
Get a Diamond quote
Tier 4 · Platinum
Platinum

Business Compliance — for regulated industries, government supply chain or compliance-mandated environments. Everything in Diamond, plus:

From$195/user/mo, ex GST
  • Long-retention disaster recovery Extended backup policy.
  • Compliance-grade reporting Essential Eight, ISO 27001 or equivalent.
  • Automated device compliance enforcement via Intune policy.
  • Enterprise networking review Redundancy, advanced routing and switch stacking.
  • Zero-trust access (ZTNA) for on-premise infrastructure where required.
  • Certified secure hardware disposal process.
  • Quarterly compliance review Separate from the standard monthly check-in.
Discuss Platinum →

Per user, per month, ex GST. All tiers cumulative — Gold includes everything in Silver, Diamond includes everything in Gold, and so on. Final pricing is confirmed on quote and scales with your user and endpoint count.

At a glance

Tier comparison.

Every feature, lined up side-by-side. Where things are tier-cumulative, we've marked everything that's included from that tier and above.

Feature Silver Gold Diamond Platinum
Business-hours helpdesk●●●●
Automated health checks & OS patching●●●●
Microsoft 365 setup & management●●●●
Managed print & print tracking●●●●
Security baseline (Defender, MFA, Intune)●●●●
Server & endpoint backup●●●●
SSO + self-service password reset—●●●
Advanced print tracking & reporting—●●●
VoIP / phone system management—●●●
Silent auto-remediation scripts—●●●
VLAN segmentation (guest vs private)—●●●
Device lifecycle planning & monthly reporting—●●●
Endpoint Detection & Response (EDR)——●●
Role-based file access——●●
Conditional Access (geo/device sign-in)——●●
Mobile device remote wipe (Intune MDM)——●●
Phishing simulation + awareness training——●●
24/7 network infrastructure monitoring——●●
DNS / web filtering——●●
Secure Work from Home access (2FA)——●●
Long-retention disaster recovery———●
Compliance reporting (Essential Eight / ISO 27001)———●
Automated device compliance enforcement———●
Zero-trust access (ZTNA) where required———●
Certified secure hardware disposal———●
Quarterly compliance review———●
What's included

Six pillars of Managed IT.

Every tier above builds on these foundations. Help-desk, hardware lifecycle, monitoring, security, cloud, and backup — managed locally from Fyansford.

Help-desk

Unlimited remote support, in-business hours and on-call after. Real engineers, local accent, average pickup under 90 seconds.

  • Phone, email, and portal
  • Same-day on-site if needed
  • SLA-backed response times

Hardware & lifecycle

From laptop procurement to retirement. Standard build, secure setup, and a tagged asset register — all included.

  • Lenovo, HP, Dell, Apple
  • 3-year refresh planning
  • Secure data destruction

24/7 monitoring

RMM watches every endpoint, server, and switch. We get the alert before you do — and most of the time, we fix it before you notice.

  • Patch management
  • Performance & capacity alerts
  • Automated remediation

Cyber security

Endpoint protection, MFA enforcement, phishing simulation, and the ACSC Essential Eight — implemented and audited.

  • Essential Eight assessment
  • EDR + MDR options
  • Quarterly security review

Cloud & Microsoft 365

Tenants set up properly the first time. Conditional access, SharePoint structure, and Teams governance — without the consultant bill.

  • M365 Business Premium
  • Azure tenant migration
  • Intune device enrolment

Backup & DR

Image-based backup, on-site appliance + immutable cloud copy. Tested monthly. We've actually used it — three times in 2025.

  • 15-minute RPO
  • 4-hour RTO
  • Ransomware rollback
Onboarding

From signed quote to fully managed.

A typical Diamond onboarding takes 4–6 weeks. Here's the rhythm we follow.

  1. Week 1 — Audit & baseline
    Site walk, asset inventory, network map, M365 tenant review. We document everything we touch. No assumptions.
  2. Week 2 — Core platform deployment
    RMM agents installed. MFA enforced. Backup configured. The boring critical foundations that get skipped if you do it later.
  3. Week 3 — Network & security hardening
    Firewall, VLANs, conditional access, endpoint protection. Where Diamond and above earn their fee.
  4. Week 4 — Documentation & training
    Runbook handover, incident response process, staff briefing on how to log a ticket. You leave with a binder you can actually use.
  5. Week 5+ — Steady state
    Monthly review with your account manager. Quarterly Security Rating report. Annual strategic planning session. We stay close.
Not sure which tier?

Free assessment.
Real recommendation.

30 minutes on-site. We look at where you are, what you actually need, and recommend the tier that fits — including saying "Silver is plenty" when that's true.

Book the assessment 1300 090 888